Timings and terms marked to confirm are being finalised.

Home / Roles / Customer support

Hire a dedicated customer support agent

A trained agent who answers your customers by email, chat and phone, inside your help desk, during your business hours.

Book a free callGet a written quote
No recruitment feesMonth to monthFree replacementYour working hours

What your customer support agent does

Typical tasks. You decide the priorities.

Answer email and live-chat tickets
Handle phone support and call-backs
Process orders, refunds and returns
Update customers on delivery and order status
Tag, prioritise and escalate tickets
Keep help-centre articles and macros up to date

Common tools: Zendesk, Gorgias, Freshdesk, Shopify

What we test before you meet anyone

  • Written English and tone of voice
  • Ticket handling in a test help desk
  • Phone manner, where calls are part of the role
  • Typing speed and accuracy

Included in your plan

  • One dedicated professional, 8 hours a day
  • Shortlist of up to 3 vetted candidates
  • Weekly check-ins and monthly reporting
  • Payroll, HR and equipment handled by us
  • Free replacement if it is not working

How hiring works

01

Book a free call

Tell us the tasks, tools and hours. We confirm the price in writing.

02

Meet your shortlist

Up to 3 vetted candidates, tested for this role. You interview and choose.

03

Start working

We handle contract, payroll and equipment. They join your team.

See every step in detail

Questions about this role

Can they work inside our existing help desk?

Yes. They work in your tools, such as Zendesk, Gorgias, Freshdesk or Shopify, using logins you give them and can remove at any time.

Can they cover evenings or weekends?

Tell us the hours you need on the call. We will confirm what is possible and any price difference before you commit.

How do we keep quality consistent?

You set the standards and macros; your account manager checks in weekly and reviews performance with you monthly.

What does the monthly price include?

The professional's pay, recruitment, payroll, HR, equipment and our account management. There are no recruitment fees and no hidden setup costs. You pay one invoice a month.

Is there a contract or minimum term?

Plans run month to month. You can cancel with 30 days' notice. (To confirm.)

What if the person is not the right fit?

Tell your account manager and we will replace them at no extra cost. (Terms to confirm.)

Other roles

Admin and virtual assistanceBookkeeping and financeSoftware developmentSales and lead generationDesign and marketing

Tell us the role. We'll come back with a plan and a price.

A free 30-minute call. No obligation, no sales script. You leave knowing what your hire will do, when they can start and what it costs.

Book a free callOr get a written quotePrefer email? sales@engage24x7.com